Privacy Policy

Scope

This policy applies to tkyholdings.com, the resident portal and rental applications at portal.tkyholdings.com, and any SMS messages you receive from TKY Holdings. It does not modify a signed lease or other written agreement between you and TKY Holdings LLC; in the event of a conflict, the signed agreement controls.

Information we collect

Website and contact: when you use our contact form we receive the fields you submit (name, email, phone, inquiry type, and message). We use Vercel Analytics, which captures anonymous, aggregated page-view data without cookies.

Rental, lease, payment, and maintenance: to administer a tenancy we collect the information necessary to do so — your name and contact details, rental or tenancy history, lease documents, maintenance requests, and payment references. Rent payments are processed through our bank's ACH system or through Zelle; TKY Holdings does not store full bank credentials or card numbers.

Rental applications and screening: when you apply for a rental we collect the details you enter (name, contact details, date of birth, current address, income, household, pets and vehicles, and any documents you upload). The $9 application fee is paid through Stripe; we do not see or store your card number. If you authorize screening on the application:

• The credit check is completed on SingleKey's secure page. You enter your Social Security number there; TKY Holdings never receives or stores it. We keep only a summary (for example, the SingleKey score and whether the check is complete).
• The income check runs only if you choose to connect a bank account through Plaid. You sign in to your bank inside Plaid's own secure window; we never see your bank login, account numbers, or transactions. Plaid Check, Inc., a consumer reporting agency, prepares an income report, and we keep only a summary of estimated income.
• Credit and income reports are consumer reports. If we deny an application based in whole or in part on one, we tell you which agency supplied it, and you can get a free copy from that agency and dispute anything inaccurate.

You can always provide documents instead of connecting a bank. Completing a check never approves or denies an application on its own; a person makes every decision.

SMS: when you opt in to our text messages, we collect your mobile number, the method and timestamp of your opt-in, and the message metadata and content necessary to send and receive messages (for example, delivery status and your replies).

How we use information

We use the information above to respond to your inquiries, administer your lease, send transactional and property-related SMS to people who have opted in, meet our legal and record-keeping obligations, and operate and secure our site and portal. We do not sell your information.

Disclosures and service providers

We share information only with the service providers we rely on to run the business, and only to the extent they need it to provide their service. These include our website host, our email service provider, our managed database provider, our SMS provider, and the bank or ACH processor that handles rent payments. For rental applications they also include Stripe (application fee), SingleKey (credit check), Plaid and Plaid Check, Inc. (bank connection and income report), and Anthropic, whose AI service helps us summarize an application for a person to review. We do not sell, rent, or trade your information.

We may also disclose information when required by law — for example, in response to a subpoena, court order, or other lawful request — or where we believe disclosure is necessary to protect the rights, property, or safety of TKY Holdings, our residents, or others.

Mobile information and SMS consent

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Mobile phone numbers, SMS opt-in data, and messaging consent will not be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes. Information that you share with us in the course of the SMS program is used only to operate that program and to provide the services you have requested. Sharing with subprocessors that support the SMS program (for example, our SMS platform) is limited to what is required to deliver messages.

Cookies and analytics

We do not use advertising cookies. Vercel Analytics is cookieless and reports only aggregated, anonymous page-view data. Your browser may still use standard cookies for its own functions (for example, remembering login state on the resident portal).

Retention and security

Our site and portal are served over HTTPS. Data is encrypted in transit and at rest in our managed database, and screening summaries are additionally encrypted with a separate key. We keep information only as long as we need it for the purposes above or as required by law, as follows:

• Applications that are not approved (denied, withdrawn, cancelled, or expired): within 30 days of the decision we remove your Plaid connection and delete the credit and income summaries. For a denial, we first send the required notice naming the reporting agency. The rest of the application is kept as a record of the decision.
• Approved applications: we remove your Plaid connection after the decision and keep the application and its screening summaries with your tenancy records, under Arizona landlord-tenant record-keeping requirements.
• Reports held by the agencies: SingleKey and Plaid Check keep their own reports under their policies and consumer-reporting obligations; contact them for a copy or to dispute.
• Other records (leases, payments, maintenance, messages): kept as long as needed to administer the tenancy and as Arizona record-keeping rules require.

We review this retention schedule at least once a year.

Your privacy choices

Email info@tkyholdings.com to request access to, correction of, or deletion of your information, subject to statutory record-keeping requirements. You can also ask us to stop contacting you at any time; for SMS, follow the opt-out instructions below.

Text messaging choices

Reply STOP at any time to opt out or reply HELP for help. Message frequency varies based on your inquiry, account, and requested service activity. Message and data rates may apply. For complete program terms, see our Text Messaging Terms and Conditions.

Website terms

This website is provided for informational purposes. We work to keep it accurate and current, but we do not guarantee that information here is complete, error-free, or continuously available. Third-party links are provided for convenience; we are not responsible for the content or practices of sites we link to. Where anything on this site conflicts with a signed lease or other written agreement between you and TKY Holdings LLC, the signed agreement controls.

Changes to this policy

We may update this policy from time to time. When we make material changes we will note them on this page and update the effective date above. Your continued use of the site, portal, or SMS program after the effective date constitutes acceptance of the updated policy.

Contact

Questions about this policy, our SMS program, or a specific request under it can be sent to info@tkyholdings.com.

Effective date: October 12, 2026