Pay rent
ACH and Zelle accepted via the portal. Receipts and ledger history live in your account.
Pay rent in portalFor residentsEverything you need,
Everything you need,
in one portal.
Rent payments, maintenance requests, lease documents, and direct messaging with the TKY team — all live at the resident portal.
Maintenance
Submit requests with photos and notes from the portal. Most non-urgent items are triaged within one business day.
Submit a requestLease & documents
View your active lease, addenda, and signed documents. Renewal terms appear 60 days before lease end.
Open documentsEmergency
When something can't wait.
Use the after-hours emergency line for:
- · Active leak or flooding
- · Total loss of heat in winter or AC over 95°F
- · Gas smell or carbon-monoxide alarm
- · Lockout (after-hours, fees may apply)
- · Anything that threatens safety or property
For everything else, please file a request in the portal — it routes to the right vendor faster than a phone call.
Emergency phone
Posted on your move-in packet
Lost it? Email info@tkyholdings.com
FAQ
Common questions, answered.
How do I pay rent?
Sign in to the resident portal at portal.tkyholdings.com and follow the Pay Rent flow. Residents can pay by ACH or Zelle; ACH is preferred and free. Receipts are emailed automatically and visible in the portal ledger.
How do I submit a maintenance request?
Open a maintenance request from the resident portal at any time — TKY triages within one business day for non-urgent items. For after-hours emergencies that threaten safety or property (active leaks, no heat in winter, no AC over 95°F, gas smell), call the emergency line listed on this page.
When do you respond to maintenance requests?
Emergency: same day. Urgent (HVAC out, plumbing leak, appliance failure): one to two business days. Routine: within five business days, scheduled around resident availability.
Can I renew my lease?
We send renewal terms 60 days before lease end through the portal. Most TKY residents renew. Reach out earlier if you'd like to discuss the timing or terms.
What's the policy on pets?
Pet policies vary by property. Cat- and dog-friendly homes are flagged in the listing and include a pet addendum, monthly pet rent, and a refundable pet deposit. Service and emotional-support animals are accommodated per fair-housing law.
How do I update my contact information?
Edit your name, email, phone, and emergency contact directly in the resident portal. Changes propagate to lease records automatically.
How are utilities handled?
Most TKY single-family homes are resident-paid utilities — your lease addendum lists the exact split. We coordinate transfer at move-in and move-out so there's no gap in service.